FAQ

Frequently Asked Questions at Havenest

1. How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this to monitor the delivery status.

2. What shipping methods are available?
We offer Standard Free Shipping (5-10 business days) and expedited shipping options for an additional fee.

3. Can I change or cancel my order after placing it?
If your order has not yet been processed, we can assist with changes or cancellations. Contact our customer support as soon as possible.

4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include all original tags.

5. How do I initiate a return?
Please contact our support team or visit our Returns page to start your return or exchange process.

6. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay.

7. Is shopping at Havenest secure?
Yes. Our website uses SSL encryption and secure payment gateways to protect your information.

8. How do I contact customer support?
You can reach us via:
📧 Email: [email protected]
📞 Phone: +1 (412) 716-0616